Tern
Field service
One question instead of four dashboards
Dispatch, invoicing and customer satisfaction never spoke to each other. Now one question covers all three.
4
dashboards retired
1
question that replaced them
Stack
Redshift, Salesforce, Zendesk, Google Sheets
The problem
Tern ran four dashboards that each answered a slice of the same question: is a region getting worse. Keeping them in agreement was a job in itself.
What changed
The four dashboards became one question asked in plain language, with the region, the period and the metric typed in like you would say them.
Where they are now
Four dashboards retired. The team still keeps two that feed an external report, and those are now generated from the same definitions.
Our ops lead stopped asking for a new dashboard. That had never happened before.
Ana Petrovic, head of operations, Tern